Privacy Policy
This Privacy Policy explains how Cycle Savvy handles personal data in connection with its bicycle repair workshop services and website use. It applies to information collected through service inquiries, bookings, workshop visits, repairs, and related communications.
This overview highlights the principal topics addressed in this notice and directs readers to the relevant support path when further clarification is needed.
Data We Collect
We may collect contact details, booking information, bicycle and service details, payment-related records, and communications you send to us. Where needed for diagnosis or service coordination, we may also record intake notes, inspection findings, quote approvals, repair updates, collection summaries, and limited technical information about the bicycle and the service requested.
How We Collect Data
We collect data when you contact us by phone, email, contact form, or in person; when you arrange or approve a service; when you bring in a bicycle for inspection or repair; and when we create internal records during intake, assessment, work performed, quality checks, and collection. We may also receive payment confirmations from the relevant payment method used for the transaction.
Cookies We Use
Our website may use essential cookies to support page navigation and form functions, preference cookies to remember limited settings, and analytics cookies to understand general site use. Cookies may be session-based or persistent depending on their purpose. We do not use cookies to identify you for unrelated purposes, and cookie use is kept to standard website operation.
Cookie Controls
You can usually manage cookies through your browser settings and, where available, through on-site preference tools. Blocking or deleting cookies may affect form submission, session continuity, or other basic website functions. We do not rely on cookies to collect more information than is needed for ordinary site operation and usage measurement.
Contact Information
How We Use Data
We use personal data to respond to inquiries, arrange bookings, receive and assess bicycles, prepare inspections and quotes, carry out repairs and adjustments, record service notes, manage payments, provide collection summaries, and handle follow-up communications. We also use data to maintain business records, support website operation, improve service administration, and meet legal obligations.
Service Providers and Partners
We may share personal data with service providers that support website hosting, communications, payment processing, record keeping, or other operational functions. We may also share limited information with suppliers or repair-related partners when needed to source compatible parts or complete a requested service. These parties are expected to use the information only for the relevant task.
Legal Disclosure
We may disclose personal data where required or permitted by law, regulation, court order, or a lawful request from a public authority. We may also share information where necessary to protect our rights, investigate suspected misuse, or support the establishment, exercise, or defence of legal claims.
Subject to applicable law, you may request access to the personal data we hold about you, ask for correction of inaccurate information, and raise concerns about our handling of your data. In some cases, we may need to keep certain records for legal, accounting, or service administration reasons, even where a request is made.
To make a privacy request, please use the contact details in this policy and describe the information or action you are requesting. We may need reasonable verification before responding. If a request cannot be fully granted, we will explain the reason where appropriate under applicable law.
We retain personal data for the period needed to manage inquiries, complete services, maintain business records, resolve disputes, and meet legal or accounting obligations. When data is no longer required, we delete it or de-identify it where appropriate. Some records may be kept longer if a legal duty, payment record, or service history requires it.
We may update this Privacy Policy from time to time to reflect changes in our services, website functions, legal requirements, or internal practices. When changes are material, we will take reasonable steps to make the updated version available and indicate that the policy has been revised.